Products are not returnable, even if coffee bag is unopened. However, if we determine there was an error on our part (e.g. fulfillment, roasting, etc.), we will reship to you the same product(s) in the same form originally ordered to the original shipping address. You must notify us of your concern via email within 24 hours of receipt, according to carrier tracking. Please email your concern to customerservice@piersongeoffreyscoffee.com.
If we determine your product is damaged in shipping, although unlikely, it will be handled properly to ensure you will receive the same replacement order to the same shipping address. Please notify us via email within 24 hours of receipt, according to carrier tracking, and be sure to include pictures of all damaged sides of packaging. Please email your concern to customerservice@piersongeoffreyscoffee.com. Gift cards not refundable.