Roasting: Typically, coffee is roasted daily, Monday-Friday, excluding some holidays. Orders received the day before by 1:00 pm eastern time are roasted the next business day. Weekend orders are considered to be ordered on Monday by 1:00 pm.
Shipping: UPS Ground is typically used, but other carriers such as USPS Priority Mail or FedEx Ground may be utilized at no additional cost to you. Signature is not required for carrier delivery and packages have tracking numbers. We are not responsible for stolen packages and you will not be reimbursed, so please make sure you are shipping to a trusted location or someone is available to immediately retrieve your package.
Payments: We accept all major credit cards- Visa, MasterCard, American Express, Diners, and Discover. A surcharge is not accessed when you make a purchase. Please be sure to provide the exact billing and shipping address and telephone number that your credit card company or banking institution has on file to avoid delay or cancellation of your order. Your credit card will be billed upon shipment of your order.
Taxes: You accept full responsibility and understand that you are solely responsible for payment of state, sales, local, county, and any other applicable tax due for your selected shipment address within the United States. We shall be responsible for state tax for Pennsylvania shipments and will withhold applicable sales tax accordingly.
Ordering Exceptions: We reserve the right to not accept your order or supply less than ordered for any item listed for any reason. You will be notified accordingly, if an instance such as this occurs.
If you have questions, please contact us at customerservice@piersongeoffreys.com.